Digitalisation Labs: A New Arena for Policy Design in German Multilevel Governance

The federal system has long been seen as one of the biggest obstacles to digital transformation German state. With enactment Online Access Act (OZG), a law that obliges all levels offer their administrative services digitally in joint portal network by end 2022, new arena for multilevel collaboration developed Germany; so-called digitalisation labs. labs are intended bring together representatives levels, external actors and citizens promote problem-oriented policy design development innovative solutions. Following neo-institutionalist perspective using analytical concepts governance problem-solving, this paper investigates how institutional settings, internal dynamics actors’ composition influence processes empirical analysis is built on qualitative case study two field ‘Immigration Emigration', based ten expert interviews well an extensive document analysis. concludes that, promoting settings organisational constellations have influenced process several ways.